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Difficult Conversations How to Discuss What Matters Most Music 2017

E-Books & Audio Books
Difficult Conversations: How to Discuss What Matters Most By Douglas Stone
2010 | 315 Pages | ISBN: 0143118447 | EPUB + MOBI | 1 MB + 1 MB


Difficult Conversations How to Discuss What Matters Most Music 2017
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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. * Decipher the underlying structure of every difficult conversation* Start a conversation without defensiveness* Listen for the meaning of what is not said* Stay balanced in the face of attacks and accusations* Move from emotion to productive problem solving
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